We’re expecting a new baby any minute now, so we thought we’d order a new bed so that she had somewhere to sleep. In the baby shop: “It’ll be about 2 months, we’ll give you a call…”
And the call came to say that the bed was ready to be delivered…. opps we’re at the midwife’s on the proposed day – so I ask that they reschedule the delivery. Two weeks later another call and yet again we canot be home for the delivery.
The caller then tells me that I can’t use her business as a furniture storage facility. A FURNITURE STORAGE FACILITY. This is a danger of outsourcing. The big France based company, Aubert, I ordered the bed with is being linked together with this dreadful delivery service and will see its reputation diminish.Let’s see if there is a response to the e-mail I sent.
It’s also an example of a company that is focused in on itself and its own needs. Basically here they receive orders from Aubert, group them, and deliver them at their convenience. Does that suit the customer? Not necessarily. Actually, it doesn’t suit the business either as they told me they were worried about running out of space.
The takeaways here are:
- are you looking internally or externally when thinking about your business processes? What’s most important to you?
- where are your partners looking? In the same direction as you?
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